Return & Refund Policy

At SCJC Tradings, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

• The item is unused and in the same condition that you received it.
• The item is in its original packaging.
• You have proof of purchase (order confirmation or receipt).

Certain items are non-returnable, including:

• Items marked as final sale or non-refundable at the time of purchase.
• Perishable goods or items with hygiene concerns that have been opened.
• Customized or personalized products.

How to Initiate a Return

To start a return, please contact us with the following information:

• Your order number
• The item(s) you wish to return
• The reason for the return

Our team will review your request and provide you with return instructions within 1–2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Please note that original shipping fees are non-refundable unless the return is due to our error.
• If you haven't received your refund after 10 business days, please check with your bank or payment provider first, then contact us if the issue persists.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us with your order number and a photo of the issue, and we will arrange a replacement as soon as possible.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery. We will cover the return shipping cost and send you a replacement or issue a full refund at no additional charge.

Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to a defect or our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out to us through our Contact page. We're happy to assist you.